Refund policy

At TopMart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

• Items can be returned within 7 days of receiving your order.
• The product must be unused, undamaged, and in its original packaging.
• Products showing signs of use, damage, or missing accessories may not be eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Personal care and hygiene products that have been opened or used.
• Customized or personalized products.
• Clearance or sale items.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5–10 business days.
• Refunds will be issued through the original payment method or bank transfer, depending on the payment option used.

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos of the product and packaging.

Exchange Policy

We offer exchanges for:

• Defective products
• Damaged items received during shipping
• Wrong item delivered

Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our mistake.
• Original shipping charges are non-refundable.